How can a Social Media Marketing Manager save your company money?

After seeing this title you're probably saying to yourself "there is no way I can save money by hiring someone else to my company!" Well, that is where you are wrong! Here are a list of ways a SMMM can save you money!

1.    Slowing employee turnover and lowering recruitment costs: it costs time and money to hire employees. Social networks help with recruiting costs and time. You can do this by recruiting from within your network. Target the people you are in regular contact with or asking your site for help finding qualified applicants. Now when you hire, have not just saved yourself time and money, you have also brought someone in to the company that wants to be their.

2.    Bringing down customer service costs: social media cuts customer service costs by helping customers directly through your companies social network. This in turn will make it so that you need less customer service agents. The cost of paying someone overseas to answer expensive phone calls is far more expensive than answering someone via facebook or Twitter. A couple of companies are doing this really well, Comcast and cisco systems. Comcast used Comcast cares through there twitter to save on expenses. Cisco saved themselves around $5 million a year by doing so. (article by Brian Solis)

3.    Product design and marketing costs can be cut in half: I'm sure you already know that social media is a cheap way to market a product, but you may not have known that through social media you can get people to design your advertisements and market your products for you. Also, you can have people from your network and other niche networks design products for you. Who knows better than the customer, what they want to see. IBM used this tactic and it worked out well for them. 

4.    Increase sales through customer reviews: This is done by allowing customers to post reviews on your company pages. The marketer can then allow the person to post there review on the site they purchased the product on or ask the person if the company may use the comment. More often than not, customers will allow you to use there review. This in turn will help with the sale of your reviewed product. Also, it can make it so that those who purchase the product will be less likely to return it.

5.    Cheap pr and advertising: As I talked about before in previous posts, your SMMM can heal relationships with potentially unhappy customers. This cuts down on the costs for pr representatives. Advertising can also be used less on tv, magazine ads, and other types of old media. You can use Paid and unpaid advertising through your social network. This is becoming more and more popular.  

By Rand Owens

Do you know the reasons why you need a social media manager?

If you’re reading this, it’s probably because you want to know the reasons why your company could use a social media marketing manager (AKA: SMMM). Well, you have come to the right place. This section will begin to touch on all the positive things that a SMMM will do. Tomorrow, I will post the next section on how they can save your company/brand/campaign, big bucks. (Link.)

Here are four of the reasons what a SMMM will do for your company and how they will promote your business:

1.    Multi-management of profiles: With any social media marketing campaign, the company will have many different profiles that span from Twitter.com to blogger.com.  On average, a SMMM will manage up to 6 profiles (example: facebook.com, Twitter.com, linkedin.com, YouTube.com, podcasts, and blogger.com. That's just to name a few.) and that amount can rise quickly when you and in niche networks and other forums of social nature. With all the junk posts and messages that come in it can be a very large and tremendously tedious task just cleaning these profiles. A SMMM will take over this responsibility and will know how to do so in a very timely manner.

2.    Building your social network: in business it is extremely important to identify your customers, as well as prospective customers. An SMMM will identify your ideal client and with you, put together a strategy for your social media campaign, so that you can build a following and attract the right customers for your business.

3.    Brand management: In the old days a customer that was happy use to tell 1-2 people about his/her experience and an unhappy customer would tell 10 people about his/her experience. The game has changed now that anyone with a computer can post his or her opinion on a social network. Information spreads like wildfire. An SMMM will know how to suffocate this flame and keep you in good standing with your followers. 

4.    Finding brand leaders and creating social content: An SMMM will find your die-hard followers and promote them to be a leader for your company. These brand leaders will be there when your SMMM cannot and will come to the SMMM's aid when your brand is being attacked. Lastly, a good SMMM will create content that will educate and promote positive conversations.


By Rand Owens

Business and the Fear of the Social Media Monster

Even with all the statistics and information on the world wide web showing how great and important social media marketing is, companies still fear it.  After giving this some thought, I decided to confer with a few of Silicon Valley marketing professionals and CEOs in an attempt to get an answer to my question.  I came to the conclusion that their reasons were weak and could be solved easily.

Here is the list and my resolution to each problem:

#1  Companies lack experience and unfamiliar with social media marketing and don’t know what to look for in a person that fills this job.

Resolution:  This was the most difficult problem to solve for a variety of reasons.  There is no degree  for social media marketing, and it is hard to track what business is generated as a result of having a social media marketing campaign.

There are  a few sites  on the web that will help you measure the traffic that comes across your social media platform.  Comscore.com and quantcast.com both measure traffic.  While it is tough to attribute success to your social media campaign, this is better to have one than not.  A case can be made that social media helped get President Obama elected.  Data shown by Trendrr.com, an online statistic mashup tool, shows clearly that President Obama’s lead  was partially attributed to his using technology to connect with all audiences.  John McCain tried to make use of social media marketing, but started later than Obama and was still able to capture a large market share of social influence. 

#2 There is a fear that employees will waste time doing their own social media marketing.

Resolution: Many companies go through the work of blocking personal email and social media networks, like Facebook  in an attempt to keep employees from wasting time.  What they don’t realize is that most people have smartphones that are capable of accessing  these very same sites.  Remember, there are 29 million smartphones in the U.S.   You can’t stop people who are going to waste time.

#3  The fear that angry customers will damage the brand.  That is, they will say negative things about a product and hurt the integrity of the product.
Resolution: The fact is, the haters will hate, but if you have a strong  social media network, your network will come to your defense.  Also, your Social Media Manager  will take the opportunity to work with the angry customer to thank him for his comments and do damage control. Also, the complaint can be passed along so that changes can be made where necessary.  Starbucks has started to do this by creating its own social media marketing campaign. They have taken a huge leap into the social media market and have also created their  own online community. This online community has helped Starbucks improve their company and survive brand attack.

4.  Social media marketing is not cheap or free.
Resolution: I know several  social media marketing managers that manage hundred of accounts by themselves.  This cuts cost by having a single person do your social media marketing and gives companies the opportunity to move away from traditional print, television and radio ads.  These old marketing tools are going the way of the milkman.  The potential to save money and reinvent/reinvigorate their marketing plan is with social media marketing.

5.  Companies  fear that the company brand will be lost and that corporate secrets will be divulged.
Resolution: The truth is, anyone with a computer can post their opinion and make their voice heard.  If you are afraid of corporate secrets being divulged, the solution is to start using different hiring methods.

By Rand Owens

Social media marketing for Leo Burnett.

      Social media marketing is the future and is an ever-expanding realm of marketing. While social media marketing doesn’t follow the traditional values and ideas of marketing, many things still hold true. Leo Burnett once said, “Make it simple. Make it memorable. Make it inviting to look at. Make it fun to read.” This saying embodies the future that is social media marketing.

      Let’s dissect this saying Beginning with “make it simple” is appealing to a population that is generally busy. People are on the go and like the readers digest version of information. In marketing, as well as social media marketing, it is always important to keep things simple. People like to get the gist of an advertisement/info in one fell swoop.

     The second part of the saying “Make it memorable” is yet another fundamental of marketing. Marketers as well as companies want to make sure that people remember them and/or their product. (There are many ways to make things memorable, but we will get in to that later.)

      The next part “Make it inviting to look at” is taken care of by your social community as well as the social media marketing manager (SMMM). It is important for the SMMM to post inviting ideas and information about your product. This will invite people to communicate about your product, which in tern will strengthen social influence for your company and it's product.

      The last part of the quote says to “Make it fun to read.” This is a no brainer. If you can’t make something appear to be fun to read, people will not want to read about your product. Also, followers of yours will be less inclined to read future posts/ advertisements.

      So remember, keep it simple, memorable, inviting, and fun. These were the keys of the past and these are the keys to the future.


By Rand Owens